Procedures for Freight Claims

• The consignee must call Coast to Coast when they receive a damaged shipment.
• All claims are to be filed in writing.
• Carriers request a copy of the original invoice. Coast to Coast needs this as soon as possible.
• If the equipment can be repaired the carriers will require a copy of an estimate or repair invoice which includes labor costs.
• The original BOL from the consignee with notes of the damage.
• It is extremely important to keep the shipping container and contents in the same condition they were in when damage was discovered until claim is settled. Do not move the damaged freight from the original destination unless the carrier or Coast to Coast notifies you to do so.
• Coast to Coast feels that the consignee should take pictures of the damaged freight at the time of delivery and submit them to us.
• The freight bill must be paid.
• Coast to Coast must report any concealed damage to the carrier with in 15 days of delivery. With a few carriers the time frame is much shorter, concealed damage must be reported as soon as possible or within 48 hrs after receipt.
• Coast to Coast will pay the freight claim when we receive money from the carrier. This usually happens with in 30 days.